The questions to ask before a guest arrives, why the bed comes first, temperature, darkness and quiet, the practical things nobody packs (plugs and Wi-Fi included), the bathroom, the small welcome and the last walk through the room.
Spoken and written forms for the British King, his family and peers, Italian and Swiss authorities, ambassadors and the Catholic hierarchy, with tables, the places where the guides disagree, and why we always check with the guest's office first.
The protocol we follow when a guest arrives with an office, a driver or a protection officer: the six-week timeline, the questions for the guest's office, the advance visit, the first five minutes, the briefing, diet and religious practice, and the report we write afterwards.